Kate O’ Meara: Manager of the Cheese Society Interview Transcript
How did all this get started?
Well I’ve been in the food industry since about the age of 21 and I had my first business when I was 26. I had a restaurant and wine bar, after that I had a delicatessen with a big element of cheese in it and then in 97 I started the Cheese society. It was the start of the internet, I started doing mail order really prior to any other people doing it I think, and the rest as they say is history.
Did you start as a delicatessen and move into the café?
I had a delicatessen on the Bailgate, sold that, and ended up eventually on the Allenby estate, literally just did cheese by mail order, people kept dropping in and buying cheese so really it developed itself. When I bought this side of the property, I decided to open a shop on the Friday and Saturday, which got a bit busy, then the next door came up so I bought that as well. I decided it was quite big to fill with cheese, so I decided to open up the cheese café. To me cheese is such a great vehicle for recipes and menus; it’s something I’ve had in mind for a long time so it just developed from there.
Why did you decide to focus on cheese?
Because it’s a living product. I wanted to focus on something supermarkets don’t compete with, because we go for farmhouse unpasteurised cheeses mainly; supermarkets tend to go for things they can refrigerate with very consistent quality. Our quality is excellent but we buy unpasteurised, which means you get seasonality in your product. You’re not buying a block of cheddar that’s going to taste the same this year, next year, all year round, we sell cheddars that will be different every 2 or 3 months and that’s the point of difference. Equally, the people you deal with are incredibly nice as well. And it’s interesting, I find the whole thing absolutely fascinating, I constantly learn and I don’t think I’ll ever get to the end of that to be honest.
Are there a lot of local cheese producers in Lincoln?
Not Lincoln itself no, I think we’ve got maybe four at the moment but we buy from the whole of the UK and from France, so we’ve got plenty of options.
How do you deal with buying cheese from France?
I use an agent and put an order in maybe once a month and then they deliver to me by one of the refrigerated couriers, quite nice, it gives us a bit of impetus. It changes the style of the fridge because normally we would probably have about 70% British and then 30% continental. Then when we get a French order in and because we buy quite a lot, we maybe shuffle it up a bit and we have maybe 60% French and 40% British. So it depends on the time of the month really.
Do you know how to make cheese yourself?
I do, I’ve been on two cheese making courses and I’ve made it quite regularly. I wanted to do it so that I knew the science behind the cheese making and also I did it for my own interest, it’s a fascinating process, pure alchemy this one.
Have you ever thought about expanding your business?
I don’t think I’m quite the right age to be doing that now, no it’s busy as it stands, the café’s very busy. The only thing I might think about doing is maybe making the café a bit bigger and taking the cheese out and separating that off and having a slightly bigger shop for that. That would be an option.
How many customers would you say you have in a day?
It varies. It depends on the day of the week to be honest, at lunch times here we normally turn the tables three or four times and we’ve got 22 seats and then, on the Saturday we’ll do that six or 8 times depending on the weather and whether there’s a lot of sport on the television. Most of our cheese sales are online, so we pack cheese and send it out Monday to Thursday with a next day courier. I would say the cheese counter is probably the busiest on a Friday and Saturday, but equally we sell to local restaurants, we sell to Michelin star restaurants, we’ve sold to film sets so we’ve got quite a wide customer base.
So there’s no one type of customer you have?
No no mixed, you should never keep your eggs in one basket, or your all cheese on one cheese board.
What have been your challenges in setting up and running the business?
I suppose staff really, more than anything else. I think anyone in a small business will tell you staff is the main problem because, as you take another step towards getting a bit bigger you have to employ people then you have to stop what you’re doing and train people, at the same time you’re still having to market your business, you’re having to pay the bills, pay the VAT, the wages, all the other things that go with it. It goes in a bit of an up and down cycle. Yes I think the problems for most business owners would be staffing it, but when you get them right and they stay with you for quite some time, then it’s not bad at all.
Have there been times when you’ve thought “this isn’t going to work”? what was it like selling your own house to start the first business?
I had no doubt whatsoever it wasn’t going to work, no.
So you’ve been confident all the way?
Totally, I’m quite confident in my own abilities to run a business; it’s not as if it was my first business either. It was my third business after the wine bar and the delicatessen, so I felt I’ve got a good track record.
Have they all been in Lincoln?
Yes, Straits wine bar which was just around the corner has recently changed hands, I bought that when it was an art gallery. Then Comestibles I bought when it was a deli from the lady that owned it. This place was my parents’ corner business and I bought the property from them, which is why I sold the house, because by the time I’d had the builders in and knocked it about, I wanted to hedge my bets.
Finally, how did you come up with the name?
The Cheese Society? Well there didn’t seem to be anybody else using it, and it looked to me like a pretty unique name. It’s been fantastic, it’s been a great business name, it couldn’t be better?
What would you say the future holds for you?
Well, the area of growth is the mail order and that would be the bit I would like to push. If I could possibly find a really good courier that went overseas into Europe I think we could hit Europe quite hard with British cheeses. There are so many British people over there that want British cheese, there’s so many French people that are starting to love our style of cheese as well. As they say, the world’s your oyster, it’s sitting there waiting really, so that’s the element I would like to go for, bigger on the mail order. That’s where you can always do it; you can always start work earlier in the morning it doesn’t make any difference.